Two-way communication is the foundation of any good relationship and we try to do everything possible to promote it. There are systems in place to allow you the chance to tell us when we have pleased you or if we have let you down. I would like to briefly review the avenues of communication available because your participation is our key to serving you better.
- Our On-Site Personnel are well equipped to handle your needs. Please feel free to stop by the office or set an appointment with your resident manager if you have a problem. Move-In Questionnaires are sent to all new residents within 30 days of move-in. Service Request Reply Cards are left in all apartments where maintenance has been performed. Please call your resident manager if for some reason you do not get a reply card after a service person has been in your apartment. Move-out Questionnaires are sent to all residents when they move out.
- Resident Surveys are distributed at times to the entire community asking to rate several aspects of our service.
In order to provide the highest quality of service, it is important that we remain aware of your level of satisfaction. Your response will provide the valuable input needed.